This FAQ page is crafted for ResQtronix SAR Robotics – Marine, Air & Land Rescue Robots, helping agencies, first responders, and procurement teams quickly understand products, support, logistics, and policies.
1. About ResQtronix
What is ResQtronix?
ResQtronix is a European developer and distributor of marine, air, and land SAR robotics, including rescue drones, emergency exosuits, autonomous surface vehicles, and AI coordination systems. The brand focuses on tools engineered for first responders and disaster‑recovery teams.
Who owns ResQtronix?
ResQtronix is owned by MDM Partners OOD, VAT# BG201086709.
Where is ResQtronix based?
ResQtronix operates within the EU and provides EU‑wide shipping and support. Our main office is located in Aksakovo 9154, Varna District, Bulgaria.
2. Products & Technology
What types of SAR robots do you offer?
ResQtronix provides four major categories of emergency robotics:
- Marine SAR Robots – Above and below‑surface rescue systems
- Air SAR Drones – Aerial autonomous response units
- Land SAR Robots – Heavy‑duty ground robots for 24/7 operation
- AI Coordinators – Multi‑unit emergency operation coordination systems
Are your systems used by professional agencies?
Yes. ResQtronix systems are trusted by organizations such as MIT Media Lab, Boston Dynamics, DARPA, SoftBank, CERN, and NASA JPL .
Do your robots support autonomous operation?
Yes. Many units include autonomous navigation, AI‑assisted decision support, and multi‑unit coordination.
3. Warranty, Returns & Policies
What warranty do you provide?
All ResQtronix systems include a 1‑year full warranty covering manufacturing defects and hardware failures.
Do you offer returns or refunds?
Yes. The website includes a dedicated Returns & Refunds policy page accessible via the footer navigation .
Where can I read your privacy policy?
A full Privacy Policy is available in the footer of the website .
4. Shipping & Logistics
Do you ship internationally?
ResQtronix ships across the European Union.
Is shipping free?
Yes — free EU shipping on orders over €10000.
How long does delivery take?
Delivery times vary by product type and stock availability. Marine and land robots may require additional handling time due to certification and testing.
5. Support & Contact
How can I contact support?
You can reach the team through the Help Center or Contact pages in the site footer .
Do you offer technical assistance for agencies?
Yes. ResQtronix provides onboarding, deployment guidance, and firmware updates for registered agencies.
How do I get early access to new releases?
You can subscribe using the email field on the homepage to receive early access, firmware updates, and agency‑only deals .
6. Orders & Payments
Is checkout secure?
Yes — the site uses SSL encryption and is PCI‑DSS compliant for secure payments .
Which payment methods do you accept?
Standard EU business payment methods are supported (bank transfer, card payments, and invoicing for agencies).
7. Reviews & Trust
Are your reviews verified?
Yes. ResQtronix displays a 4.9/5 rating from 8,400+ verified buyers .
How many deployments do your systems have?
The Hover Ark H3 alone has 12,000+ active deployments worldwide .
8. Agencies & Procurement
Do you support bulk or institutional procurement?
Yes. ResQtronix works directly with:
- Fire & rescue departments
- Coast guards
- Military units
- Disaster‑response agencies
- Industrial safety teams
Can you provide technical documentation for procurement?
Yes — datasheets, compliance documents, and integration guidelines are available upon request.
9. Firmware, Updates & Integrations
How do I receive firmware updates?
Firmware updates are distributed to registered users and agencies via email and the support portal.
Do your robots integrate with existing command systems?
Yes. Many units support API‑level integration, telemetry feeds, and AI‑assisted coordination.
10. Safety & Compliance
Are your robots compliant with EU safety standards?
Yes. All systems undergo EU‑level compliance checks and are certified for professional use.
Do your robots require special operator training?
Some units (e.g., heavy land robots or advanced drones) require fully certified operator training, which ResQtronix can provide.